The Silent Death Of Samsung Smartphones…What Happened?
AI-Generated Summary
Samsung, once a dominant force in the global smartphone market, has seen its sales and market share decline, losing its top spot to Apple. Despite its early success with the Galaxy series, which briefly surpassed iPhone sales globally, Samsung’s growth plateaued due to intense competition, particularly from Chinese brands like Huawei and Xiaomi. These companies offered high-quality, budget-friendly alternatives, eroding Samsung’s position in key markets such as India and Southeast Asia. Additionally, Samsung’s wide range of overlapping products led to brand cannibalization, confusing consumers and weakening its ecosystem appeal compared to Apple’s seamless integration of hardware, software, and services. While Samsung excelled in innovation and manufacturing, its inability to adapt to a slowing smartphone market and the rise of used phone sales further hindered its progress. The company now faces pressure to refine its strategy, focusing on retaining customers and enhancing its ecosystem to compete effectively in a challenging and evolving market.
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smartphone market, even outselling Apple. But in recent, things have changed
Their sales are slipping, market share is declining, andÂ
Apple has claimed the #1 spot. What happened?
As it turns out, it’s not just Apple that’s eating into their dominance…and it’s notÂ
just in western countries that Samsung is losing. Samsung has been in the mobileÂ
business for much longer than you’d think. They even made car phones in the 1980s.
But where our story really begins, is in 2007. When the iPhone was announced everyoneÂ
in the industry quickly began panicking. Some initially laughed. But pretty soon, everyone saw whereÂ
the money was going… and realized they needed a smartphone, and fast
HTC and Google released the T-Mobile G1 the next year, A phone that fizzled out, butÂ
brought very, very important new technology. Telecom providers base their entireÂ
strategies around the iPhone, like AT&T’s massive exclusive deal, and theirÂ
competitors scrambling to find some form of touchscreen smartphone to offer.
That brings us to Samsung. From the outside they might have seemedÂ
like another company on the “smartphone bandwagon”, but they were different.
Samsung was in a unique position, just becoming the second biggestÂ
phone producer in the world in 2007, and had massive manufacturing plants everywhere.
They were the world’s leader in LED technology, and were miles ahead of everyoneÂ
in OLED and AMOLED technology. They dominated the TV market, and had justÂ
finished destroying Sony. Now, Samsung was coming for Apple. But, it would take a bit of time.
While others were releasing half baked, slow, buggy and frankly, ugly phones, SamsungÂ
spent a couple more years developing the real “iPhone killer”.
The Samsung Galaxy. I remember the early Galaxies, these wereÂ
about as cool and popular as the iPhone. Samsung did something else toÂ
stand out, something genius. In his first company speech,Â
Nokia’s new CEO Stephen Elop said: “The battle of devices has nowÂ
become a war of ecosystems, where ecosystems include not only theÂ
hardware and software of the device, but developers, applications, ecommerce,Â
advertising, search, and many other things.” Despite being the man who almostÂ
killed Nokia, Elop was right. The war of Smartphones wasn’t just aboutÂ
touchscreens, it was about ecosystems. While Nokia pushed their own OS:Â
Symbian, then the Windows Phone, which went about as well as you’d expect, SamsungÂ
pushed the real competitor to IOS: Android. A hugely popular open sourceÂ
OS, produced by Google. But Samsung wasn’t the only ones usingÂ
Android, and many Android smartphones before the Galaxy were pretty bad.
This is why Samsung waited. By letting everyone else panic and make mistakes,Â
they could slowly perfect the smartphone, and learn from everyone else, withoutÂ
losing millions like Nokia or Motorola. Samsung also had more up theirÂ
sleeve than just Android. Remember, they were the world leader in LEDÂ
technology, and they were going to leverage that. This meant you had a phone with possibly theÂ
best display, great speed, long battery life, dual-pixel cameras, and an amazing android UX.
It’s no wonder the Galaxy exploded. Within 100 days of launch, theÂ
Galaxy S III sold 20 million units. Things only picked up from there, which isÂ
where we find some truly baffling stats. We might think that Samsung wasÂ
right behind Apple, trying to catch up to the iPhone but that’s not exactly true.
In a way, it was actually the other way around. They were beating Apple.
In July 2013, Samsung overtook Apple in global market share,Â
and only gained momentum from there. In Q4, they sold 83 million smartphonesÂ
worldwide, while Apple sold 50 million iPhones. That put Samsung’s marketÂ
share at 29%, with Apple under 18%. Impressive, but we need to clear something up. Samsung was selling more… globally, but Apple wasÂ
still dominating the US with 51% market share, where the real money is. SamsungÂ
was far behind with just 20%. There’s also the fact that Apple was theÂ
most profitable with the best margins, but something was clearly in motion.
Globally and even in the US, Apple’s lead was slowly shrinking,Â
and most of it was taken by Samsung. If you think about it, Samsung atÂ
this time were the company to watch. Overtaking Apple in smartphones,Â
dominating in TVs, pushing new LED technology and holding the biggest market share. Their revenue between 2008 to 2013Â
more than doubled, to $210 billion. Samsung was very much the leader…Â
but that was about to change. Samsung were on a roll, but theyÂ
quickly saw their growth plateau. They peaked at 33% global market shareÂ
at the end of 2014, but since then, it’s been largely flat, with a slight decline.
Their presence in the US is the exact same. A bit up, a bit down, largelyÂ
flat, and way, way behind Apple. Their revenue is not so great either.
Between 2013 and 2022 it did grow by $30 billion, but that’s with many ups andÂ
downs. Nothing compared to their jump from 2008. And their profit was even more volatile.
Samsung exploded into the Smartphone race with the galaxy, but the fire had now dwindled.
Why? Well for starters, we needÂ
to look at the competition. Samsung’s growth was challenged byÂ
rising brands, particularly from China. Brands like Huawei and Xiaomi were releasingÂ
new phones at great prices, and… they were good. The gap between premium and budget was shrinking. Sure the camera might not be as goodÂ
and it might have the same ecosystem. You could get a pretty cheap phone, and it’d stillÂ
look amazing and you’d get 80% of the experience. Also, these brands weren’t justÂ
cheap, rather, “strategically cheap”. They were cheap where it mattered.
Huawei pushed aggressive R&D and high quality features, at a way cheaper price,Â
while Xiaomi went for the same processor power, the same screen, just way, way cheaper.
The Xiaomi Mi 5 for example, was $400 yet had a great screen, fingerprint sensor, a camera withÂ
4K video, and lots of RAM. All in 2016 as well. This was a big problem for Samsung in particular. Remember, they were the bigger global player, andÂ
in markets like India along with Southeast Asia, and the Middle East, they started losing.
In 2015, Xiaomi sold 70 million smartphones, a 23% jump from the previousÂ
year, while Huawei jumped 58%. Then in 2017, Xiaomi overtook SamsungÂ
as the market leader in India. They were also cheap in other ways, likeÂ
Xiaomi’s direct to consumer sales with a reliance on flash sales, compared toÂ
Samsung’s traditional in-store sales. But, that doesn’t answer everything.
Apple had the exact same competition, and yet almost every single year theirÂ
global market share increased. These new entrants were a huge challengeÂ
for Samsung, but not so much for Apple, who were very much in the “premium” market.
This is where Apple and Samsung differ, and why Samsung struggled to grow above 30% in the US.
The Samsung galaxy is important, but in actuality, it’s only one small slice of the Samsung pie.
There’s the Galaxy S, the Z Fold or Flip, the Galaxy A series, the M series, theÂ
J series, the F series, all of which have overlapping designs, specs, features.
Samsung cast a wide net to catch everyone, and theoretically, it’s the right move.
But not the perfect move in reality. Many customers might think “wait, is the M betterÂ
than the J? But, would the A be better than both?” This is called “brand cannibalization”, meaningÂ
Samsung essentially competes with itself. Apple, on the other hand, almostÂ
never does discounts and has a small selection in each generation.
You have the iPhone 15, the Plus, the Pro, and the Pro Max.
When you shop for an iPhone, it’s extremely easy to tell which phone is better in what way.
Samsung, not so much. Globally this worked, but I believe thisÂ
prevented Samsung from dominating the US. For you phone enthusiasts, you mightÂ
disagree, but many people don’t research every phone brand when upgrading.
70%, 80%, or even as high as 95%, of buying decisions are influencedÂ
by emotional, subconscious factors. Apple had an ecosystem, as expensive as itÂ
was. Samsung was essentially just a product. App Store, iCloud, Apple Music, Apple TV,Â
Apple Pay, AirPods, Macbooks, and so much more. Sure you had galaxy earbuds and other devicesÂ
or software, but much of it was third party. It didn’t quite stack up to Apple,Â
and that’s the real key here. This was important now, but itÂ
became much, much more very soon. It happened in October 2022. Samsung’s global market share dropped belowÂ
Apples, as they moved into second place. The long term trend for Samsung had beenÂ
a bit up, a bit down, but largely flat. Yet, now, it was going down… a lot. TheÂ
exact same thing happened in the US too. What tipped the scales against Samsung? They were holding out and steady forÂ
so long… Why are things shrinking now? Let’s get a bit more context.
Markets don’t grow forever, even if they seem to be.
That’s certainly the case for smartphones. After over a decade of explosiveÂ
growth, things have begun slowing down, and this is especially bad for Samsung.
Q3 2022 was the worst quarter for the industry… since 2014. Shipments globallyÂ
began to decline, and the market dropped 9%. That doesn’t sound like much, but remember thisÂ
is the global industry. Every 1% represents billions of dollars.
But it gets worse. The market shrunk again in 2023,Â
down 4%. It bounced back in 2024, but the market has clearly flatlined.
Okay, so why is it just Samsung then? Well, it’s not just Samsung.
While steady in the US, Apple’s global market share has been shrinkingÂ
too, from 31% in May 2023, to 26% in 2025. In early 2025, iPhone sales in China droppedÂ
9%. You might think “that’s just the tariffs in the trade war”, but Apple’s beenÂ
slowing down for a couple years now. In fact, they’ve dropped all the way to thirdÂ
place in 2024, and only have 15% market share, after iPhone sales dropped over 18%. TheÂ
largest drop they’ve seen in 8 years. Local brands like Huawei and Xiaomi have takenÂ
Apple’s throne. But there’s something else. Have you ever noticed how every phone companyÂ
seems to release a new phone every year? Well, that might now be coming back to bite them.
While new smartphones are stagnating, the used smartphone market is growing, a lot.
That market was $72.9 billion in 2023, with growth of 12.4 percent.
With how expensive and how many frequent new phones come out, this makes a lot of sense.Â
Buying a year-old iPhone which is 99% as good as the newest one, for under half the price? MoreÂ
and more people are beginning to see the logic. Interestingly, this used market is dominatedÂ
by Apple and Samsung, who make up 64% of it. The moral of the story here is thatÂ
Samsung picked a battle without clarity. Samsung made great phones. That’s not the problem.
They put themselves in an awkward place, by trying to market to premiumÂ
customers and super cheap customers. Now they are being squeezed from both ends.Â
By Apple in premium markets and the US, and cheaper brands globally.
But it’s more than selling phones, it’s keeping people. People who switch toÂ
Apple & their ecosystem are very unlikely to switch. It’s hard to say the same for Samsung.
The game used to be able to sell more phones to more people. Now it’s about keeping people.
Apple’s hardware margins are great, at 37% but their service margins areÂ
even better, as high as 73%. The reality is that Samsung needs to changeÂ
their game, if they want to stay in it at all.
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